Deposit & Cancellation Policies
Published Rates, AAA, CAA, & AARP: discounts require a deposit of one night room and tax, pet fees and extra person charges at the time the reservation is made. The balance is due upon arrival. If a cancellation is made more than ten days prior to the arrival date a $50 cancellation fee is charged. If canceled ten days or less prior to arrival the deposit (room charge and tax) is forfeited. Incidental fees are refunded.
Specials & Packages: require a deposit of all room nights including tax, pet fees and extra person charges at the time the reservation is made. If a cancellation is made more than ten days in advance the first night (room and tax) is forfeited. If canceled ten days or less prior to the arrival date the entire deposit (all room nights plus tax) is forfeited. Incidental fees are refunded.
Pet Friendly Policies
To maintain harmony in the hotel and to ensure the comfort and safety of all guests and pets please read the following policies carefully.
FEES AND DEPOSITS - There is a $25 room charge for each pet per day. A one-time cash security deposit of $100 for each room your pet may occupy is also required at check-in for damage and extraordinary cleaning. This deposit is refunded after a satisfactory room inspection. Credit cards are not accepted for this deposit.
POOLSIDE ROOMS - These rooms have two entrances. Pets are required to enter and exit poolside rooms through the rear doors only (parking lot side). They are not permitted to occupy the gated patio area between the hours of 8 a.m. and 8 p.m. or whenever the pool is open to guests. When in the gated area, pets must be accompanied by an adult.
UNATTENDED PETS - Pets may be left in rooms alone as long as other guests are not disturbed by any noise. Pets MAY NOT be left unattended outside guest rooms. A cell phone number is required at check in so you may be contacted if there is a problem. If there is a disturbance you may be requested either take your pet with you whenever you leave the room or asked to leave the hotel, forfeiting all fees and that night’s room charges.
HOUSEKEEPING - Rooms are cleaned between 10 a.m. and 3 p.m. For the safety of pets and staff members, housekeepers are not permitted to enter a pet room while you are not there—except in the case of an emergency. To receive service, please contact the front desk to make arrangements with the housekeeping department. Rooms must be attended to by housekeeping at least every second day.
HOTEL ACCESS - All Pet Friendly rooms are located on the first floor with outside access. Pets are permitted in these rooms only. They are not permitted inside the hotel lobbies, in any area above the first floor, by the pool, restaurant, or bar areas.
MAINTAINING CONTROL - Maintain control over pets at all times while on the property. They must be on a leash and may not be permitted to run loose outside of your room.
WALKING YOUR PET - Pets may be walked around the city except for the beach, boardwalk/promenade, Washington Street Mall, and certain parks. All waste must be bagged and put into a trash receptacle. Refer to number City Ordinances.
BATHING - Pets may not be bathed in guest room tubs
CITY ORDINANCES - The City of Cape May’s Animal Control Office has laws in place that are strictly enforced. A copy of these laws is available in your room directory, at the front desk, or by contacting Cape May City Hall at (609) 884-9525.